Technical Support IT at Workleap

Company Description Workleap is a Montreal-based tech company on a mission to make work simpler. Since 2006, we’ve been building game-changing products that tackle HR and IT’s biggest challenges. Workleap operates two distinct product lines: • The Workleap Platform, an AI-powered HR solution designed to drive team performance and boost employee engagement. • ShareGate, the leading Microsoft 365 migration and governance solution, trusted by IT professionals worldwide for its unmatched simplicity. Today, more than 20,000 companies rely on Workleap products to grow, lead, and operate with confidence. We’re builders at heart, with a clear purpose: to craft the simplest products that deliver exceptional value for our customers. Period. Job Description So, what will your new role look like? In this role, you will be at the heart of the employee experience by providing reliable, human, and efficient IT support to all Workleap team members. You will handle a wide variety of technical requests, ranging from access and SaaS tools management to device administration, while ensuring fast, high-quality service. On a daily basis, you will analyze and resolve technical issues while documenting and structuring information to improve team practices. You will actively contribute to the evolution of processes and tools by proposing initiatives aimed at enhancing efficiency and user experience. You will collaborate with the team on incidents and ad hoc projects, while managing your priorities with discipline in a fast-evolving environment. Responsibilities: • Provide high-quality technical support and resolve IT requests within reasonable timeframes • Manage access and licenses (creation, modification, and removal of user accounts and SaaS access) • Administer the device fleet using MDM tools such as Intune and Jamf • Gather, clarify, and document relevant information for the team • Conduct research, investigate issues, and propose initiatives to improve user experience and efficiency • Collaborate with the IT team on incident resolution and ad hoc projects • Define priorities and ensure effective time management What does your future team look like?   • You will join a collaborative, people-focused, and service-oriented IT team whose mission is to support Workleap employees daily by providing a seamless and efficient technology experience. • The IT Support team works closely with other teams to quickly resolve issues, improve tools, and optimize processes. It values knowledge sharing, teamwork, and continuous improvement. • In a constantly changing environment, the team plays a key role in evolving practices and systems, with a strong focus on user experience and operational efficiency. What are the next challenges awaiting your team?   • The IT Support team must continuously adapt its tools, processes, and ways of working to effectively support a growing number of users. • One of the main challenges will be optimizing and automating the management of access, equipment, and requests in order to improve the speed and quality of service. • The team aims to improve documentation, structure knowledge, and increase user autonomy, without compromising a smooth and human experience. • Finally, it plays a key role in evolving the technological environment, particularly by leveraging MDM tools and SaaS solutions to enhance security, efficiency, and ease of use in day-to-day operations. Qualifications • 8+ years of experience in IT support or a related field; • Excellent interpersonal skills and strong customer service orientation; • Excellent communication skills in both French and English (spoken and written); • Expertise in troubleshooting Windows 11 and macOS; • Experience managing SaaS access; • Knowledge of Azure AD, Microsoft 365, and Azure PIM; • Autonomy, resourcefulness, and initiative; • Strong interest in artificial intelligence and its practical applications. Salary range: $68K–85K CAD. This range reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions. Who we are We’re a team of curious minds and bold builders, brought together by a shared drive to make work simpler - and better - for everyone. Challenges fuel our creativity, fast-paced environments keep us sharp, and pushing boundaries is just part of how we operate. We believe the best ideas come from experimentation, rapid learning, and even the occasional discomfort - that’s where growth happens. Since 2006, we’ve been rethinking the way teams work, blending creativity and tech to solve real problems in IT and HR. We move quickly, we learn constantly, and we always keep our customers at the center of what we do. If you're a proactive thinker who takes ownership, loves to collaborate, and isn’t afraid to leap into the unknown - you’ll fit right in. Additional Information At Workleap, we build together, we trust each other, and we support each other in success or failure. You will be able to express yourself, evolve and develop your creativity in an environment that will adapt to your daily life and your needs. We strive to create a healthy and inclusive work environment. This is everyone’s business. Our Candidate Experience Flow at Workleap: Phone Screen - Virtual Interview using Microsoft Teams - Work Sample - Job Offer As a tech-forward company, we leverage AI tools to enhance our recruitment process, while ensuring all hiring decisions remain human-led. We are looking forward to getting to know you! By applying to this job, you are confirming that you have read and agree to the terms of our privacy policy. #LI-Remote