Group Customer Operations Manager at Workwize

Workwize

Amsterdam ·1d ago

ManagerFull-timeAI

Salary Range

$55,488 - $75,072 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We're looking for a Group CO Manager to help scale our Customer Operations organization at Workwize, driving it to world-class performance. This is a high-impact leadership role focused on people leadership, operational rigor, and strategic execution.

Key Responsibilities

→Manage and develop Team Leads and Leads across Support and Sourcing sub-teams
→Own overall SLA performance for the full CO organization
→Lead tooling prioritization decisions including dashboards, AI/chatbot oversight, and automation investments
→Contribute to and own part of the CO roadmap
→Drive best-in-class project execution across multiple workstreams
→Represent CS/CO in strategic forums and cross-functional syncs
→Anticipate hiring needs and advise on team structure as we scale

Requirements

✓Proven track record leading Customer Operations or related functions at a fast-growing company
✓Experience managing managers (Team Leads, Leads)
✓Demonstrated ability to own and execute complex roadmaps with high-quality outputs
✓Deep understanding of Support and Sourcing operations
✓Strong project management discipline
✓Data-driven decision making with experience building dashboards
✓Analytical and structured approach with attention to detail