Senior UX Researcher, Weavers UX and Design at woven-by-toyota

About Woven by Toyota Woven by Toyota is enabling Toyota’s once-in-a-century transformation into a mobility company. Inspired by a legacy of innovating for the benefit of others, our mission is to challenge the current state of mobility through human-centric innovation — expanding what “mobility” means and how it serves society. Our work centers on four pillars: AD/ADAS, our autonomous driving and advanced driver assist technologies; Arene, our software development platform for software-defined vehicles; Woven City, a test course for mobility; and Cloud & AI, the digital infrastructure powering our collaborative foundation. Business-critical functions empower these teams to execute, and together, we’re working toward one bold goal: a world with zero accidents and enhanced well-being for all. ========================================================================= TEAM Toyota is redefining what it means to move. We're challenging the current state of mobility by enhancing the movement of people, goods, information and energy. Centered around three core concepts - A Living Laboratory™, Human-Centered, and Ever Evolving City™ - Woven City serves as a test course for mobility to fulfill our purpose of well-being for all. We do this by bringing together a diverse community of people with a shared passion for the future of mobility to co-create, develop and refine innovative products and services. This cross-section of social infrastructure, mobility, and people provides a unique opportunity for inventors, residents and visitors to interact seamlessly with new technologies throughout daily life in an environment that emulates a real city. Woven City's Weavers UX and Design team builds user-facing products and services for the residents and visitors of Woven City, known as Weavers. The team consists of designers, UX researchers, and program managers who collaborate with partners across Woven City to deliver practical and innovative solutions. They also work with the Woven City UX and Design HUB team and the Inventor UX and Design team to realize best practices for the experience of all Woven City stakeholders. The Weavers UX and Design team at Woven City realizes a human-centered city through UX research, experience design, and the design of digital and physical products. Researchers within the team are experts who advocate for the user perspective and drive data-driven decision-making. The mission required of researchers encompasses the following three points: 　　　・Conduct research to understand the current state of Woven City's Weavers (residents and visitors) 　　　・Build a research foundation for identifying challenges across the entire Woven City 　　　・Conduct tests and research to develop initiatives and tools that foster co-creation between Weavers and Inventors, and provide insights For more information about Woven City, please visit: [Upgrade to PRO to see link]   WHO ARE WE LOOKING FOR? An experienced researcher proficient in various research methodologies (qualitative and quantitative), capable of planning and executing research tailored to each project phase while effectively managing multiple concurrent projects. You will propose optimal strategies and solutions that balance user needs and business requirements based on research analysis. You are passionate about communicating the values of data-driven decision-making to non-research team members, elevating the value of research at Woven City, and delivering high-quality UX to users through teamwork with UX/UI designers and engineers. You like to challenge yourself to create value through research touchpoints like interviews and surveys with Weavers, making the research experience itself enjoyable for them, and who can help build the culture of Woven City together. Above all, you resonate with the vision of Woven City and are interested in contributing to the future of mobility that Toyota is creating. RESPONSIBILITIES ・Design & Execute Research – Plan and conduct qualitative and quantitative studies for product and service development in Woven City, from scoping and recruitment to analysis, reporting, and measuring post-launch impact ・Innovate Methods – Develop creative, mixed-method approaches by combining methodologies, leveraging UX tech, and collaborating with research vendors to ensure high-quality, reliable data ・Deliver Actionable Insights –Deliver actionable insights to stakeholders that directly influence design, development, and strategic decision-making ・Evangelize User Research – Partner with UX, product, and engineering teams to advocate for user needs, and strengthen a user-centered culture across Woven City ・Own & Improve Processes – Take ownership of complex research projects, automate and streamline operations, and adapt methods to constraints while ensuring quality output ・Communication and Mentoring – Participate in cross-functional discussions and provide guidance to team members and managers. Lead improvement initiatives through activities such as post-project reviews, and support the development of team members’ research capabilities MINIMUM QUALIFICATIONS ・Minimum Seven years of experience working as a UX Researcher/Marketing researcher or equivalent role ・Bachelor’s degree in Psychology, Human Factors, Robotics, Human Computer Interaction, business planning, marketing or a related field ・Experience working on multiple projects simultaneously related to digital/physical products in an agile process ・Comfortable working in a flexible working environment akin to a startup ・Our team is international and business is conducted in English and in Japanese 　　　・English: Business Level 　　　・Japanese: Business level (JLPT 1 or equivalent level) ・Willing to travel, including internationally (<25%) and working across time zones NICE TO HAVES • Graduate degree in Psychology, Human Factors, Human Computer Interaction, or a related field, or have the equivalent practical experience • Experience working with or in a research agency • Quantitative research experience in Market research • Product development experience in start-up or automotive/IT companies • Experience launching his/her own product/services or working with startups from early phases to build the product and services • Native level of Japanese skill ========================================================================= Important Points ・All interviews will be arranged via Google Meet, unless otherwise stated. ・The same job descriptions are available in both English and Japanese; therefore, we kindly ask that you apply to only one version. ・We kindly request that you submit your resume in English, if possible. However, Japanese resumes are also acceptable. Please note that, depending on the English proficiency requirements of the role, we may request an English version of your resume later in the process. WHAT WE OFFER ・Competitive Salary - Based on experience ・Work Hours - Flexible working time ・Paid Holiday - 20 days per year (prorated) ・Sick Leave - 6 days per year (prorated) ・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company ・Japanese Social Insurance - Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance ・Housing Allowance ・Retirement Benefits ・Rental Cars Support ・In-house Training Program (software study/language study) Our Commitment ・We are an equal opportunity employer and value diversity. ・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.