Sales Operations Manager at Xds

Who We Are XDS Bicycles is one of world’s largest vertically integrated bicycle manufacturers and the world’s largest producer of carbon-fiber frames; we are coming to the US for the first time featuring our X-LAB line-up of high performance bicycles. X-LAB’s manufacturing scale, carbon expertise, and vertical integration create a once-in-a-generation chance to disrupt this landscape. Since 1995, we have combined proprietary materials science with compelling design and highly automated production to deliver: - Over 8 million complete bikes annually across road, mountain, gravel, city and e-bike segments - More than 300,000 carbon frames per year from the world’s biggest dedicated carbon-fiber bike facility - 300+ international patents covering T1100+ carbon lay-ups and proprietary X6 aluminum alloys - Full vertical integration, ensuring speed-to-market, supply-chain resilience and cost leadership - OEM partnership with leading Western brands; and we’re now poised to build our own premium brand overseas For more info, please check out [Upgrade to PRO to see link] Here's a YouTube video featuring our state-of-the-art carbon factory - [Upgrade to PRO to see link] _______________________________________________   XDS is seeking a Sales Operations Manager to join us on this ground-floor opportunity to establish XDS in the North American market. You'll be helping to build out our dealer support program in our first year, supporting the X-LAB relationship with independent bike shops and regional chains. This role requires a hands-on approach to building relationships and proving our value proposition. This role will be responsible for daily activities, supporting territory representatives,, and collaborating cross-functionally to ensure alignment with company goals and customer expectations. What You’ll Do - Develop processes and programs to meet and exceed sales targets - Develop and manage processes to improve communication, effectiveness, and ensure process alignment - Monitor team performance through KPIs and dashboards; provide regular feedback and performance reviews - Partner with Territory Reps and After Sales teams to align on customer engagement strategies - Oversee onboarding, training, and development of new team members - Drive continuous improvement in processes, leveraging tools and insights to optimize efficiency - Serve as a key point of contact for escalations and complex customer interactions You’re a Great Fit With: - 5+ years of experience in sales, with at least 2 years in a sales ops or leadership role - B2B sales operations experience (SaaS, AdTech, InsureTech, MaaS, etc) - Proven track record of managing and developing successful sales teams - Proven individual and team performance - Demonstrated ability leveraging CRM tools and reporting systems - Familiarity with inside sales operations, purchasing workflows, and customer lifecycle management - Ability to thrive in a fast-paced, metrics-driven environment - Collaborative mindset with a passion for coaching and talent development You’re a Spectacular Fit With: - Solid understanding of the bicycle industry, including market trends, competitor activity, and regulatory considerations - Methodology fluency: You have real experience with consultative or diagnostic sales approaches and can teach them - Knowledge of programmatic ad buying, lead distribution, or digital marketing Success Metrics (define 1st year at minimum) - An efficient and scalable sales operations program - Strong dealer satisfaction metrics _______________________________________________   Our Compensation and Benefits - Competitive salary plus - Demo bike fleet and comprehensive travel allowances - Generous time off policy - Comprehensive medical, dental, and vision coverage - Office space in beautiful Santa Monica, California Equal Opportunity XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.