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Entry LevelFull-timeRust
Salary Range
$38,250 - $51,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
We’re looking for a Customer Success Manager to join our Service Autopilot team at Xplor. Our platform helps lawn care and cleaning businesses operate efficiently and scale— from managing customers and invoicing to dispatching and marketing.  
 
In this role, you’ll be the main point of contact for clients, helping them get the most value out of our software, building strong relationships, and supporting their business growth.  Our software helps thousands of Lawn Care and Cleaning entrepreneurs run their businesses – with less stress, and better control over their growth. 
• Drive adoption, retention, and overall customer satisfaction 
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services 
• Troubleshoot product issues for a quick solution. 
• Educate customers about SLAs on response times to new or known issues 
• Advocate customer needs/issues cross-departmentally 
• Work to identify and/or develop upsell opportunities 
• Operate as a liaison between management to share key customer feedback to improve overall customer experience 
• Host quarterly business reviews to ensure adoption and retention. This role has a base salary range of $65,000–$70,000 USD.
This position is eligible for a quarterly commission plan.
Location: For this position, you will work a hybrid model, where you will work from our Atlanta office 1-2 days per week. Employees may be required to attend in office for initial and additional training as well.
#LI-Hybrid
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About Xplor
Xplor is a forward-thinking company dedicated to enhancing digital experiences through innovative technology solutions. Operating at the intersection of software development and user engagement, Xplor focuses on creating tools that simplify complex interactions for businesses and consumers alike. While the name suggests a commitment to exploration and discovery, the company’s core mission is to provide intuitive platforms that drive efficiency and connectivity. Founded with a vision to bridge the gap between technology and everyday needs, Xplor has established itself as a trusted partner for organizations seeking cutting-edge digital solutions. The company’s main offerings include a suite of interactive software products designed to streamline workflows, enhance customer engagement, and optimize data management. Key features of Xplor’s solutions include seamless integration with existing systems, customizable interfaces, and robust analytics capabilities. These tools cater to a diverse audience, including enterprise clients, small businesses, and developers who require scalable and adaptable technology. By prioritizing user-friendly design and performance, Xplor ensures its products meet the evolving demands of modern digital landscapes. Xplor has achieved notable recognition for its innovative approach to solving complex technological challenges. The company holds a strong market position in the digital solutions space, thanks to its commitment to research, customer-centric development, and strategic partnerships. What sets Xplor apart is its unique value proposition: a blend of technical expertise and creative problem-solving that delivers measurable results for clients. This dedication to excellence has cemented Xplor’s reputation as a leader in the industry, driving its continued growth and impact.
