Implementation Manager at Yotpo

Yotpo

Sydney·9h ago

ManagerFull-timeRustAI

Salary Range

$55,488 - $75,072 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for an Implementation Manager to join Yotpo, a leader in AI-powered Reviews and Loyalty solutions for eCommerce. This role involves guiding customers through the setup, configuration, and launch of Yotpo’s products, ensuring they achieve value quickly through technical expertise and strategic guidance.

Key Responsibilities

→Lead customers from kickoff through deployment and launch, ensuring a smooth onboarding experience
→Manage multiple implementations at different stages while keeping timelines on track
→Ensure technical setup is completed accurately and resolve risks or blockers proactively
→Deliver training and best-practice guidance to drive adoption and confidence
→Provide strategic recommendations to set customers up for long-term success
→Partner with Customer Success to ensure a seamless post-launch handoff
→Act as the liaison between customers and internal teams to remove roadblocks and coordinate solutions
→Communicate progress clearly and escalate risks when needed
→Contribute to improving and scaling onboarding processes and playbooks

Requirements

✓2+ years in a client-facing role (SaaS, eCommerce, or marketing tech preferred)
✓2+ years experience in implementation, onboarding, or project management
✓Strong communication and relationship-building skills
✓Exceptional organization and attention to detail
✓Ability to manage multiple priorities in a fast-paced environment
✓Technical aptitude and understanding of web technologies & integrations