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Mid LevelFull-timeAWSGCPAzureKubernetesDockerMachine LearningAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Zilliz is seeking an early-career engineer to join as an Open Source Support Engineer, helping developers build applications with Milvus, the leading open-source vector database. This role involves supporting users in real production environments and contributing to the growth of the Milvus ecosystem.
Key Responsibilities
- →Become an expert in open-source Milvus and how modern AI applications use vector databases
- →Provide technical support to Milvus users via Discord, Email, and 1:1 meetings
- →Answer questions on vector search concepts, indexing strategies, performance tuning, and search pipeline design
- →Troubleshoot self-hosted Milvus deployments, including Docker- and Kubernetes-based environments
- →Engage with users to understand their technical challenges and usage patterns
- →Work with Milvus engineers to resolve user-reported issues and explore solutions
- →Build long-term relationships with open-source users by helping them launch to production
- →Gather feedback from real-world deployments and share insights with product and engineering teams
Requirements
- ✓Bachelor's degree in Computer Science, Engineering, or related field (or equivalent practical experience)
- ✓Solid understanding of computer science fundamentals and software engineering principles
- ✓Some exposure to backend systems, databases, or infrastructure
- ✓Ability to read and understand code, debug issues, and learn new technologies quickly
- ✓Clear and thoughtful communication skills in developer-facing conversations
- ✓A user-focused mindset with a strong sense of technical ownership
- ✓Aspire to understand business context and able to prioritize effectively
