Senior Product Manager - Apps at zopa

Our Story   Hello there. We’re Zopa.   We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!  We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.  If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The Role  We’re looking for a Senior Product Manager to help shape the future of how customers interact with their digital bank through Zopa’s native mobile apps.  This is a highly autonomous, hands-on role at a pivotal moment for Zopa. Following the launch of our Current Account last year, we’re rebuilding our app around all of our customers’ financial needs — from everyday spending, to building wealth, to borrowing for life’s big moments.  We’re about to launch a brand-new native app experience, and you’ll play a key role in defining what comes next. From unlocking platform-level capabilities and OS-native features, to shaping the systems and patterns that allow our products to scale with speed and consistency.  You’ll sit at the intersection of customer experience, platform thinking, and commercial impact, owning how our app drives engagement, product adoption, and long-term customer lifetime value. You’ll work closely with design, engineering, data, and product peers across the bank to deliver a cohesive, next-generation banking experience. We call this the Home of Money.  This role is for someone curious, data-driven, and ambitious about building durable product foundations that unlock faster delivery and better outcomes across the business.  What You’ll Do • Own and evolve core native app capabilities that shape how customers experience Zopa across all products. • Lead the development of platform-level features such as design systems, shared components, and experience patterns that enable consistency and reduce time to market. • Leverage OS-native capabilities across iOS and Android to deliver meaningful customer value and differentiated experiences. • Partner closely with design and engineering to build intuitive, scalable solutions that balance craft, speed, and impact. • Take a commercially minded approach to product decisions, ensuring the app effectively supports cross-sell, engagement, and sustainable customer lifetime value. • Experiment with new ways to manage and optimise the customer lifecycle, driving deeper relationships and more products per customer. • Use data rigorously, defining success metrics, running experiments, and turning insight into action. • Collaborate extensively with other Product Managers to ensure all changes contribute to one cohesive, end-to-end banking experience. • Act as a strong product leader within the native app space, raising the bar for product thinking, experience design, and customer focus. About You • A self-starting, driven individual with 5+ years’ experience as a Product Manager working on mobile apps, ideally in fintech, digital banking, or other high-scale consumer products. • Proven, demonstrable impact on customer outcomes, either through building zero-to-one product features or iterating on existing products. • A strong product and technical mindset, with experience building not just features but platforms, systems, or foundations that enable teams to move faster. • Comfortable working closely with iOS and Android teams, with an understanding of the strengths and constraints of each platform. • Naturally curious and deeply data-driven, using insight and experimentation to guide decisions. • Able to balance commercial goals and customer value, thinking in terms of engagement, lifetime value, and sustainable growth. • Experienced in cross-team collaboration, influencing and aligning multiple product areas around a shared vision. • A clear, compelling communicator who can articulate product strategy, trade-offs, and outcomes to a wide range of stakeholders. • Thrives in fast-moving, iterative environments where products evolve continuously and ambiguity is part of the job. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.   You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.