Loading...
Mid LevelFull-timeRustAWSGitAI
Salary Range
$102,000 - $138,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Product Support Engineer to join our Customer Support department at Zscaler, a global leader in zero trust security. This fully remote U.S. role will involve delivering high-impact experiences and identifying innovative solutions for our customers.
Key Responsibilities
- →Provide end-to-end technical support for Zscaler products, troubleshooting complex security and networking issues with strong case ownership
- →Triage problems by gathering technical details, reviewing logs, and isolating root causes across SSL/TLS, DNS, SAML, and TCP/IP flows
- →Collect and analyze diagnostic artifacts, including packet captures and HAR traces, to identify misconfigurations or environmental factors
- →Partner with Engineering and senior resources to reproduce issues, share findings, and validate defect resolutions
- →Drive operational excellence by adhering to SLAs, maintaining high case hygiene, and documenting resolutions to improve team efficiency
Requirements
- ✓U.S. citizenship is required for this position
- ✓3+ years of experience in technical support, network support, or a related customer-facing technical role
- ✓Working knowledge of network and web fundamentals, including TCP/IP, DNS, HTTP/S, and TLS/SSL
- ✓Proven experience troubleshooting identity and access flows such as SAML or OIDC in enterprise environments
- ✓Ability to capture and interpret troubleshooting data, such as packet captures and HAR files, and communicate findings clearly
Benefits
- ★Various health plans
- ★Time off plans for vacation and sick time
- ★Parental leave options
- ★Retirement options
- ★Education reimbursement
- ★In-office perks, and more!
Free to sign up. Takes 30 seconds.
