Jobs → Customer Support → Agile Coach

About the Role We are seeking an experienced Agile Coach to join our client's team. This role involves coaching individuals, teams, and leadership in adopting Agile mindsets and behaviors, as well as facilitating workshops and retrospectives. Key Responsibilities • Deep understanding of Scrum, Kanban, SAFe, LeSS, XP, and other Agile frameworks • Experience scaling Agile across teams, departments, or the enterprise • Knowledge of Agile delivery metrics (velocity, cycle time, lead time, etc.) • Strong coaching skills to guide individuals, teams, and leadership in adopting Agile mindsets and behaviors • Expertise in facilitating workshops, retrospectives, PI planning, and value stream mapping sessions • Ability to act as a servant leader and remove systemic impediments • Experience leading Agile transformations and working with resistance to change • Skills in stakeholder engagement and creating a culture of continuous improvement • Familiarity with Organizational Change Management (OCM) models and practices Requirements • ICP-ACC (ICAgile Certified Agile Coach) (Required) • Certified Scrum Professional (CSP) (Required) • SAFe Program Consultant (SPC)(Required)