Jobs → Customer Support → AI Architect

About the Role We are seeking an AI Architect to design and lead scalable, secure, resilient, and high-performance enterprise cloud solutions using AWS. Key Responsibilities • Design and lead end-to-end solution architecture and technical design • Translate business requirements into scalable technical solutions • Partner with engineering, product and business stakeholders • Establish architecture standards, governance and best practices • Resolve complex architectural and production challenges • Drive security, scalability, performance and reliability • Mentor architects and engineering teams Requirements • 15+ years of IT/Architecture experience • Strong AWS Cloud Architecture & Solution Design • AWS ElasticBeanstalk expertise • AWS Lambda, API Gateway, CloudFront & Step Functions experience • Cloud-native, Serverless & Microservices Architecture • Enterprise application integration • Scalable, highly available and fault-tolerant solutions • AWS security, governance, compliance and best practices • Performance, reliability and cost optimization • HLD/LLD, architectural diagrams and technical documentation • Architecture reviews, technical leadership and mentoring • SDLC, deployment strategies and integration patterns • Experience with Agile/Scrum/Waterfall, requirements gathering, business analysis, process mapping, risk management, project governance and enterprise architecture frameworks such as TOGAF/Zachman • Experience with JIRA, Microsoft Project, Azure DevOps or AWS CloudFormation is a plus • PMP, CBAP, Lean Six Sigma, change management, portfolio/program delivery and AI-enabled enterprise solutions are preferred