Jobs → Engineering → AI Developer

About the Role We are looking for an AI Developer to lead the design, build, and support of enterprise conversational AI agents and the web experiences around them. Key Responsibilities • Lead the design of conversational flows, route groups, intents, and LLM-powered tools in GECX / Dialogflow CX • Make architecture decisions for agent orchestration, tool design, and handoffs between agents, fulfillment services, and human agents • Lead the design of Contact Center AI (CCAI) solutions, including integration with IVR platforms • Define prompt engineering and intent classification standards • Design and build REST APIs, webhooks, and services in Python that connect agents to ServiceNow, Azure systems, and IVR platforms • Establish API contracts, versioning, and error-handling standards • Write and optimize SQL for agent lookups, reporting, and conversational analytics • Lead the development of responsive, accessible interfaces using HTML, CSS, and TypeScript with React or Angular • Set front-end patterns for API connection, loading states, error handling, and session management • Own security practices for browser-facing code • Build internal dashboards for agent analytics, test results, and admin tasks • Own and improve Azure DevOps pipelines that validate and deploy agent configurations • Define infrastructure as code standards with Terraform • Define the testing strategy across unit tests, webhook API tests, dialog flow regression tests, and front-end component tests • Lead incident investigation and root-cause analysis for production issues • Monitor agent performance and reliability and contribute to observability and AIOps practices Requirements • Experience with Google Cloud Platform and Dialogflow CX • Strong programming skills in Python • Knowledge of .NET or Node.js • Experience with Azure, ServiceNow, and IVR platforms • SQL proficiency • Front-end development experience with HTML, CSS, TypeScript, React, or Angular • Terraform experience • Azure DevOps pipeline experience • Understanding of security practices for browser-facing code