Amazon Connect Conversational AI Engineer
Nishanth BUnited StatesMIDPosted 6h ago
Amazon ConnectFive9 VCC / VSSAWS LexConversational AIIntelligent Virtual AssistantChatbot DevelopmentIVRContact Center Call FlowsAWS Contact Center IntegrationsCRM IntegrationREST APIsVoice and Chat Channel IntegrationContact Center QATestingTroubleshootingAWS LambdaAPI GatewayDynamoDBCloudWatchS3Five9 StudioVerint IntegrationAgent DesktopAgent AssistGenerative AILLM IntegrationIVR / NLU DesignAutomated API TestingIVA / Chatbot TestingContact Center AnalyticsReportingCI/CDAgile/Scrum
About the Role
We are looking for experienced professionals with strong hands-on expertise in Amazon Connect, Five9, AWS Lex, and Conversational AI to support enterprise contact center solutions.
Key Responsibilities
• Design, develop, and support Amazon Connect and Five9 contact center solutions
• Build and enhance IVR, chatbot, and IVA workflows using AWS Lex
• Integrate contact center platforms with CRM and enterprise applications
• Develop and support REST API and AWS Lambda integrations
• Perform functional, integration, and regression testing
• Troubleshoot voice, chat, routing, and conversational AI issues
• Support contact center analytics and quality improvements
Requirements
• Strong hands-on expertise in Amazon Connect, Five9, AWS Lex, and Conversational AI
• Experience with Intelligent Virtual Assistant (IVA) and Chatbot Development
• Knowledge of IVR / Contact Center Call Flows and Routing
• Experience with AWS Contact Center Integrations and CRM Integration
• Proficiency with REST APIs, Voice and Chat Channel Integration
• Contact Center QA, Testing, and Troubleshooting experience