Jobs → Customer Support → Application Architect – AI Agentic, Integration & Architecture COE

About the Role We are looking for an Application Architect with deep expertise in AI agentic architecture, enterprise integration, and architecture standards. This hands-on role designs agent-based and AI-enabled solutions, defines integration patterns, publishes application architecture standards, and helps establish an Architecture Center of Excellence (COE). Key Responsibilities • Design reference architectures for agentic AI: multi-agent orchestration, tool calling, RAG, and human-in-the-loop controls • Define secure patterns for integrating agents with enterprise systems and APIs • Establish guardrails for agent identity, access, auditability, observability, evaluation, and cost • Design and govern API-led, event-driven, and messaging integration patterns • Develop, publish, and maintain application, integration, API, and AI architecture standards • Guide application modernization and cloud design on Azure, AWS, and hybrid environments • Align designs with NIST, CIS, ISO 27001, and MTA security requirements • Partner with product, engineering, DevOps, and Cybersecurity teams Requirements • 10+ years of application/enterprise architecture experience • Experience delivering AI/LLM or agentic solutions in an enterprise • Experience authoring standards and operating an architecture COE or review board • Strong integration/API expertise and executive-level communication