Jobs → Customer Support → Application Architect – AI Agentic, Integration & Architecture COE

About the Role We are looking for an Application Architect with deep expertise in AI agentic architecture, enterprise integration, and architecture standards. This hands-on role designs agent-based and AI-enabled solutions, defines integration patterns, publishes application architecture standards, and helps establish an Architecture Center of Excellence (COE). Key Responsibilities • Design reference architectures for agentic AI: multi-agent orchestration, tool calling, RAG, and human-in-the-loop controls. • Define secure patterns for integrating agents with enterprise systems and APIs (e.g., MCP, event-driven triggers). • Establish guardrails for agent identity, access, auditability, observability, evaluation, and cost. • Design and govern API-led, event-driven, and messaging integration patterns, including API lifecycle and gateway strategy. • Define integration patterns for legacy, SaaS, and cloud-native systems. • Develop, publish, and maintain application, integration, API, and AI architecture standards and reference architectures. • Help establish and operate the COE: charter, governance forums, design reviews, training, and playbooks. • Guide application modernization and cloud design on Azure, AWS, and hybrid environments. • Align designs with NIST (incl. AI RMF), CIS, ISO 27001, and MTA security requirements. • Partner with product, engineering, DevOps, and Cybersecurity teams; communicate clearly to business and technical stakeholders. Requirements • 10+ years of application/enterprise architecture experience, including cloud-native design on Azure and/or AWS. • Experience delivering AI/LLM or agentic solutions in an enterprise. • Experience authoring standards and operating an architecture COE or review board. • Strong integration/API expertise and executive-level communication. • Cloud certification and additional relevant certification preferred.