Jobs → Customer Support → Application Support Engineer

About the Role We are actively seeking an experienced Application Support Engineer with hands-on experience in Grafana Monitoring. This role requires strong production support expertise and the ability to support critical applications in a fast-paced environment. Key Responsibilities • Provide production and application support for business-critical systems • Monitor application performance and system health using Grafana and Dynatrace • Investigate, troubleshoot, and resolve production incidents • Perform root cause analysis and implement preventive measures • Manage incidents, service requests, change requests, and work orders • Collaborate with development, infrastructure, and business teams to resolve production issues • Support deployments, releases, and post-production validations • Maintain operational documentation and support procedures • Participate in on-call rotation, shift support, and weekend support activities Requirements • Strong Application Support experience • Excellent communication and stakeholder management skills • Strong Unix/Linux administration and troubleshooting experience • Database experience with PostgreSQL and SQL • Experience with ITSM processes: Incident Management, Change Management, Service Requests, Work Orders • Monitoring & Observability tools: Grafana (Mandatory), Dynatrace • Experience supporting enterprise applications in production environments • Ability to work in Morning & Afternoon shifts and provide weekend support