Avaya to Microsoft Dynamics 365 Contact Center Migration Specialist
Shaik ShaidaRemoteMIDPosted 9d ago
Avaya Contact CenterMicrosoft Dynamics 365 Contact CenterIVR designCall routingContact center workflowsContact center integrationConfigurationTestingTroubleshootingMigration planningImplementationDeployment
About the Role
We are looking for an experienced professional to specialize in migrating Avaya Contact Center solutions to Microsoft Dynamics 365 Contact Center (CCaaS).
Key Responsibilities
• Migrate Avaya Contact Center solutions to Microsoft Dynamics 365 Contact Center (CCaaS)
• Design IVR systems and optimize call routing
• Configure, test, and troubleshoot contact center integrations
• Plan and execute migration projects
Requirements
• Strong experience with Avaya Contact Center solutions
• Hands-on experience with Avaya to Microsoft Dynamics 365 Contact Center (CCaaS) migration
• Knowledge of IVR design, call routing, and contact center workflows
• Experience with contact center integration, configuration, testing, and troubleshooting
• Understanding of migration planning, implementation, and deployment