Jobs → Engineering → AWS Connect Engineer

About the Role We are seeking an experienced Amazon Connect Engineer to design, develop, automate, and support enterprise Contact Center as a Service (CCaaS) solutions. Key Responsibilities • Design, implement, and maintain Amazon Connect solutions and integrations with Salesforce Service Cloud. • Develop serverless and event-driven architectures using AWS Lambda, API Gateway, DynamoDB, S3, and other AWS services. • Build and maintain CI/CD pipelines using GitHub/GitLab and Octopus Deploy. • Implement Infrastructure as Code (IaC) using Terraform, AWS CloudFormation, or AWS CDK. • Automate deployments across Sandbox, Development, QA, and Production environments. • Develop scripts and automation using Python, PowerShell, Bash, or TypeScript. • Manage platform security, IAM, monitoring, logging, configuration drift, and production support. • Troubleshoot complex issues across Amazon Connect, AWS services, Salesforce, APIs, and integrations. • Establish engineering standards, reusable frameworks, deployment practices, and technical documentation. Requirements • Strong hands-on experience with Amazon Connect architecture, configuration, APIs, and enterprise implementations. • Solid AWS knowledge, particularly serverless computing, event-driven architecture, and Lambda integrations. • Experience with Salesforce integration, REST APIs, JSON, authentication, and authorization. • Proficiency in Git-based version control, CI/CD, and Infrastructure as Code. • Experience with cloud monitoring, security, networking, automated testing, and production troubleshooting. • Ability to independently manage the complete lifecycle from solution design and development to deployment and production support.