Jobs → Customer Support → AWS Connect Technical Lead

About the Role We are looking for an experienced AWS Connect Technical Lead to join our team in Sydney, Australia. This is a permanent position that requires strong technical leadership and expertise in Amazon Connect architecture and administration. Key Responsibilities • Lead the design and implementation of Amazon Connect solutions • Configure and administer Amazon Connect architecture • Develop contact flows, routing strategies, and customer journeys • Integrate Amazon Lex for conversational AI capabilities • Utilize AWS Lambda, Connect APIs, and event-driven architecture • Implement security measures including SAML/SSO and identity integration • Manage workforce and quality management systems • Apply Infrastructure as Code and DevOps practices Requirements • Expertise in Amazon Connect Architecture, Configuration & Administration • Strong understanding of Contact Flows, Routing Strategies, Queues & Customer Journeys • Experience with Amazon Lex & Conversational AI • Proficiency in AWS Lambda, Connect APIs & Event-driven Architecture • Knowledge of CTR, Kinesis Streaming & Analytics • Familiarity with SAML/SSO, Security & Identity Integration • Experience with Workforce Management, Quality Management & Contact Lens • Infrastructure as Code (IaC) & DevOps experience • Strong technical leadership, solution design, mentoring, platform optimisation and operational excellence