Jobs → Customer Support → AWS Support Engineer

About the Role We are looking for an AWS Support Engineer to drive incident management, system automation, and platform reliability for enterprise cloud applications. This is a 6-month contract opportunity with an industry-leading financial services brand. Key Responsibilities • Support production infrastructure using core AWS services (EC2, S3, VPC, IAM, Lambda, ECS/EKS). • Resolve high-priority production incidents and conduct root-cause analysis using ITIL frameworks. • Oversee hybrid networking routing setups across Transit Gateway, Direct Connect, and firewalls. • Collaborate across environments leveraging Oracle Cloud Infrastructure (OCI) services. • Automate infrastructure operations using Terraform, Python, and Bash. • Track platform health and log management using Splunk, Dynatrace, and CloudWatch. Requirements • Strong hands-on experience in AWS Cloud Infrastructure and Production Support environments. • Working knowledge of OCI (Oracle Integration Cloud, Analytics, Identity Services). • Proficient in Infrastructure as Code (Terraform) and scripting (Python, Bash, or AWS CLI). • Prior experience managing enterprise logging stacks (Splunk, Dynatrace) and ITSM tools (ServiceNow). • Local to or open to relocating to Phoenix, AZ for Day-1 hybrid schedules.