Jobs → Customer Support → AWS Support Engineer

About the Role We are looking for an AWS Support Engineer to join our team in Phoenix, AZ. This role involves providing production support, managing incidents, and implementing change management processes for AWS infrastructure. Key Responsibilities • Provide production support and incident management for AWS services • Implement change management processes and conduct root cause analysis • Configure and manage IAM roles, policies, security groups, and network controls • Monitor and troubleshoot using Dynatrace, Splunk, and CloudWatch • Implement infrastructure as code using Terraform or CloudFormation • Write scripts using Python, Bash, or AWS CLI • Manage hybrid networking including VPC routing, Transit Gateway, Direct Connect, and DNS • Utilize OCI, OIC, OAC, and IDCS • Use ServiceNow and ITIL for incident, problem, and change management • Develop and maintain CI/CD pipelines and automation • Ensure security and patching of firewalls, routing, and IAM Requirements • Strong hands-on experience with AWS services including EC2, S3, VPC, IAM, Lambda, ECS/EKS, RDS/DynamoDB, API Gateway, EventBridge, and CloudWatch • Experience with production support, incident management, change management, and RCA • Knowledge of IAM roles/policies, least-privilege access, security groups, and network controls • Experience with Dynatrace, Splunk, and CloudWatch for monitoring and logging • Proficiency in Terraform or CloudFormation • Scripting skills with Python, Bash, or AWS CLI • Understanding of hybrid networking including VPC routing, Transit Gateway, Direct Connect, and DNS • Experience with OCI, OIC, OAC, and IDCS • Familiarity with ServiceNow and ITIL processes • Experience with CI/CD pipelines and automation • Knowledge of firewalls, routing, IAM security, and patching Important Note Candidates must be willing to work Day 1 onsite in Phoenix, AZ, with a minimum of 3 days onsite per week.