Jobs → Data & Analytics → Business Systems Analyst

About the Role We are looking for a hands-on Business Systems Analyst with strong Gainsight administration experience, Salesforce ecosystem knowledge, and practical AI implementation experience. Key Responsibilities • Own Customer Success technology platforms end-to-end • Integrate Gainsight with Salesforce, ticketing, support platforms, and other data sources • Implement AI strategies and solutions • Configure Gainsight workflows, automation, and integrations Requirements • 5+ years of hands-on Gainsight administration experience • Strong experience with Gainsight configuration, workflows, automation, integrations, and data management • Salesforce integration and broader GTM technology ecosystem knowledge • Hands-on AI strategy and implementation experience • Experience with Claude, AI Agents, and AI-powered workflow automation