Jobs → Customer Support → Client Success Manager

About the Role We are looking for a talented Client Success Manager who can build strong client relationships, drive service excellence, and manage multiple accounts in a technology environment. Key Responsibilities • Build and maintain strong relationships with clients • Act as the primary point of contact for client escalations • Monitor KPIs and ensure SLA commitments are achieved • Manage the complete client lifecycle, including onboarding and offboarding • Coordinate service delivery with internal technical and management teams • Support contract renewals and identify account growth opportunities • Prepare client reports, service updates, and performance reviews • Gather customer feedback and continuously improve service quality Requirements • 5–10 years of experience in customer-facing technology roles within a Managed Services environment • Strong project coordination and organizational skills • Experience managing multiple client accounts and competing priorities • Excellent relationship management and stakeholder communication skills • Ability to identify service issues, analyze performance, and drive improvements • Experience identifying account expansion and revenue opportunities • Hands-on familiarity with ServiceNow, Salesforce, and ScienceLogic