Jobs → Customer Support → CLM Technical Lead / SaaS Platform Architect

About the Role We are looking for a Technical Platform Lead with strong experience in SaaS platform architecture, Contract Lifecycle Management (CLM), and enterprise integrations. Key Responsibilities • Lead technical ownership and architecture of enterprise SaaS/CLM platforms • Design, manage, and troubleshoot REST/SOAP APIs and system integrations • Understand JSON schemas, data mapping, and integration workflows • Manage enterprise SSO, SAML, OAuth, and authentication flows • Evaluate vendor solutions and challenge technical designs when required • Assess downstream impacts of platform changes and enhancements • Guide internal teams on platform configuration, architecture, and technical best practices Requirements • Strong experience with SaaS platform architecture and technical ownership • Hands-on experience with APIs, integrations, and JSON schemas • Knowledge of SSO, SAML, OAuth, and enterprise authentication • Strong integration troubleshooting and architectural understanding • Ability to communicate with vendors and cross-functional teams Preferred Experience • Contract Lifecycle Management (CLM) platforms such as Icertis, Ironclad, Conga, or DocuSign CLM • Governance, Risk & Compliance (GRC) platforms • Experience leading technical teams in enterprise environments Note: This is NOT a traditional System Administrator or ticket-management role. Candidates must have strong technical architecture, API integration, and SaaS platform ownership experience.