Jobs → Customer Support → Cloud AI Solutions Architect

About the Role We are looking for an experienced Cloud AI Solutions Architect to join our team. This role focuses on designing enterprise-grade Agentic AI reference architectures and developing multi-agent orchestration solutions. Key Responsibilities • Design enterprise-grade Agentic AI reference architectures • Develop multi-agent orchestration, tool calling, RAG, and Human-in-the-Loop solutions • Define secure integration patterns using MCP, APIs, and event-driven triggers • Establish AI governance, security guardrails, observability, and cost controls • Design API-led, event-driven, and messaging integration patterns • Define API lifecycle management and API gateway strategies • Integrate legacy, SaaS, and cloud-native applications • Develop and maintain enterprise application, integration, API, and AI architecture standards • Help establish and operate an Architecture Center of Excellence (COE) • Lead architecture reviews, governance forums, training, and technical playbooks • Drive application modernization across Azure, AWS, and hybrid environments • Align architecture with NIST AI RMF, CIS, ISO 27001, and security standards Requirements • 10+ years of Application / Enterprise Architecture experience • Strong cloud-native architecture experience with Azure and/or AWS • Hands-on experience delivering enterprise AI/LLM or Agentic AI solutions • Strong expertise in API, enterprise integration, and cloud architecture • Experience developing architecture standards and operating an Architecture COE or Review Board • Excellent stakeholder management and communication skills Preferred Certifications • Relevant Cloud certifications (Azure / AWS) • Additional AI, Architecture, or Security certifications