Jobs → Customer Support → Contact Center Architect

About the Role We are seeking a Contact Center Architect with extensive healthcare experience to design and implement solutions for customer-facing contact centers. This role requires a strong background in development, Amazon Connect, and AWS. Key Responsibilities • Design and implement contact center solutions using Amazon Connect and AWS services • Improve authentication, self-service, and containment metrics in healthcare contact centers • Integrate telephony systems and CRM platforms • Ensure secure handling of PHI/PII data • Lead development teams and mentor junior architects Requirements • 10+ years of overall IT experience with customer-facing solutions • 4–6+ years in AWS cloud and solution architecture • 3+ years hands-on experience with Amazon Connect in production environments • Healthcare contact center experience with exposure to member, provider, and self-service journeys • Strong communication and stakeholder management skills • Experience with healthcare data and interoperability standards (HIPAA, HL7/FHIR) Benefits • Opportunity to work on complex healthcare contact center solutions • Chance to lead and mentor development teams • Work with cutting-edge AWS and Amazon Connect technologies