Jobs → Customer Support → Customer Service Representative

About the Role We are looking for a Customer Service Representative to join a well-established transportation and logistics company in Calgary. This role focuses on managing customer inquiries and coordinating logistics operations. Key Responsibilities • Managing customer inquiries by phone and email • Coordinating pickups and following up with carriers • Tracking orders and resolving customer issues • Working closely with dispatch and operations teams • Creating reports and supporting administrative functions Requirements • 1+ year of customer service experience • Strong communication skills (phone and email) • Working knowledge of Outlook, Word, and Excel • Ability to multitask in a fast-paced environment • Strong attention to detail and problem-solving skills • Transportation or logistics experience is considered a strong asset • TruckMate experience is a plus