Customer Success Manager

✨ Build Relationships. Drive Impact. Grow with Purpose. ✨ Are you a technically driven professional who loves working with clients and solving real business problems? Looking for a role where your technical background meets customer success? This one’s for you. 🚀 We’re hiring a Customer Success Manager at MyNextHire 👉 Only candidates with a technical background are encouraged to apply Our Customer Success team partners with some of India’s leading tech companies, helping them unlock value, scale faster, and succeed through close collaboration. 🔥 What You’ll Do As a Customer Success Manager, you’ll own enterprise client relationships end-to-end and act as a trusted advisor and Subject Matter Expert. You’ll collaborate closely with Engineering teams and Business Analysts during sprint planning to ensure client needs translate into product impact. Build long-term client partnerships driving retention, renewals, and loyalty Own client satisfaction and maintain a positive NPS Act as the voice and advocate of the customer internally Train clients on product features and technical capabilities Translate customer feedback into actionable insights for Product and Engineering Drive product adoption and measurable client success Understand client business goals, challenges, and industry trends Lead and resolve critical client escalations with ownership 💡 What You Bring Technical background (mandatory) Excellent communication and stakeholder management skills Strong empathy and a customer-first mindset Experience in understanding customer use cases and recommending technical solutions Ability to learn fast and dive deep into product workflows Willingness to master product internals, including APIs and integrations Proactive, honest, and solution-oriented attitude 1-2 years of experience managing enterprise clients (SaaS preferred) Independent problem-solving ability without heavy reliance on others 🤝 Who You’ll Work With Talent Acquisition Leaders, Recruiters, Hiring Managers, and HRTech stakeholders across enterprise accounts. 📢 If you come from a technical background and want to move closer to clients while driving real impact—this role is for you. Drop your CV on - [Upgrade to PRO to see link] #Hiring #CustomerSuccessManager #TechnicalBackground #SaaSCareers #EnterpriseClients #HRTech #MYNextHire   Customer Success Manager | Fresher | Pune Click this link to view job description and apply. Please share this link if you know someone who would be a good fit for this position.Thank you.