Jobs → Customer Support → Customer Support Engineer

About the Role We are looking for a Customer Support Engineer to join our team. This role focuses on providing technical support and resolving complex customer issues. Key Responsibilities • Lead customer support and resolve complex technical escalations • Install, upgrade, and maintain the Fulcrum platform across AWS and on-premises environments • Troubleshoot Linux, infrastructure, application, and data platform issues • Automate support workflows using scripts and Ansible • Build monitoring, diagnostic, and deployment tools • Collaborate directly with customer IT and security teams Requirements • 12+ years of experience in technical support or platform engineering • Strong Linux administration skills (RHEL 8/9, CentOS Stream 9, Amazon Linux 2023) • Experience with AWS and on-premises installation and support • Proficiency in Shell Scripting and Ansible Automation • Knowledge of Docker and Kubernetes • Experience with SSH, Networking, Security, and Performance Troubleshooting • Familiarity with Hadoop (HDFS, HBase, ZooKeeper) • Skills in PostgreSQL, SQL, Backup/Recovery, and Performance Tuning • Experience with Kafka, Flink, NiFi, and ETL Troubleshooting • Understanding of REST APIs, JSON, XML, and CSV • Strong background in Technical Support, Root Cause Analysis, and Escalation Management • US Citizenship required