Jobs → Customer Support → Customer Support Specialist

About the Role SDO Vietnam is seeking a Customer Support Specialist to join their international team. This role involves supporting clients through email and an internal support system, with a focus on professional communication and problem-solving. Key Responsibilities • Support international clients through email and the internal support system • Respond to client inquiries, feedback, and service requests • Understand client needs and provide appropriate solutions • Coordinate with the Customer Support Lead and relevant teams to resolve issues • Maintain accurate records and ensure smooth shift handovers • Share feedback to help improve support quality and internal processes Requirements • Strong English reading and writing skills for professional communication • Previous customer support experience is preferred • Background in Economics or Business is an advantage • Detail-oriented, service-minded, and willing to learn • Able to work consistently according to the assigned shift Benefits • Fully remote work from anywhere in Vietnam • Training and guidance will be provided