Jobs → Customer Support → Desktop Field Services Technician

About the Role We are seeking a Desktop Field Services Technician to provide IT support to end users. This is a contract position with a 1-month duration, with potential for extension. Key Responsibilities • Provide phone and deskside IT support to end users • Troubleshoot Windows, hardware, software, network, and Microsoft 365 issues • Manage tickets and maintain SLA compliance using ServiceNow • Perform hardware/software setup, configuration, installation, and testing • Handle onboarding, transfers, and offboarding activities • Support asset refresh projects, IMACD requests, and mobile devices • Maintain asset management records and provide conference room AV support • Provide weekend and after-hours support as required Requirements • 2+ years of experience in Desktop Support / Field Services • Strong Windows OS and Office 365 troubleshooting experience • Knowledge of hardware, software, and networking • Experience with ServiceNow, PC imaging, and remote support tools • Excellent communication and customer service skills