Jobs → Customer Support → Desktop Support Engineer

About the Role We are looking for an experienced and customer-focused Desktop Support Engineer to provide on-site End User Computing (EUC) and desktop support for a short-term project in Iowa City, USA. Key Responsibilities • Provide Level 1 desktop and end-user technical support • Troubleshoot desktop, laptop, printer, and peripheral-related issues • Install, configure, and support Windows operating systems • Assist users with Microsoft Office and Outlook-related issues • Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN • Support password resets, account lockouts, and basic access-related issues • Perform hardware and software installation and configuration • Assist with IT asset tracking and inventory management • Log, track, and update incidents and service requests in the ticketing system • Escalate unresolved technical issues to the appropriate L2 support team • Maintain professional communication and provide excellent customer service Requirements • 1–3 years of experience in Desktop Support / IT Helpdesk / EUC Support • Good knowledge of Windows 10/11 operating systems • Basic troubleshooting knowledge of desktops, laptops, printers, and peripherals • Working knowledge of Microsoft Office 365 and Outlook • Basic understanding of networking concepts (LAN, Wi-Fi, VPN) • Good communication and interpersonal skills • Ability to work independently at the customer site • Strong troubleshooting and problem-solving abilities • Good spoken and written English communication skills