Jobs → Customer Support → Desktop Support Technician

About the Role We are looking for a Desktop Support Technician to join our team in Richmond, VA. This role involves providing comprehensive technical support for desktop computers, laptops, and related hardware and software. Key Responsibilities • Troubleshoot desktop computers, laptops, hardware, software, and peripherals • Provide support for Windows 11+, Microsoft Office, Outlook, and Microsoft 365 • Perform software installations, configurations, and troubleshooting • Support laptop refresh activities and workstation upgrades • Use SCCM/SMS, Remote Desktop, and Dameware for workstation support • Troubleshoot drivers, BIOS, and network-related issues • Analyze recurring technical issues, run reports, and gather customer feedback Requirements • 4+ years of relevant experience • Strong desktop support and hardware/software troubleshooting skills • Knowledge of SCCM/SMS, Windows operating systems, and computer peripherals • Excellent communication, customer service, analytical, and problem-solving skills