Jobs → Customer Support → Desktop Support Technician

About the Role We are looking for a Desktop Support Technician to join our team for a long-term contract opportunity. This role requires 4+ years of experience and will involve providing technical support and troubleshooting for various hardware and software issues. Key Responsibilities • Provide technical support for Windows 11, Microsoft Office, Outlook, and Microsoft 365 • Troubleshoot PC hardware, laptops, peripherals, and network issues • Perform laptop refresh and hardware/software installation and configuration • Utilize SCCM, SMS, Remote Desktop, Dameware, or similar tools for system management • Troubleshoot drivers, BIOS, and computer systems • Analyze recurring issues, run reports, and gather customer feedback Requirements • 4+ years of experience in desktop support • Strong knowledge of Windows 11, Microsoft Office, Outlook, and Microsoft 365 • Experience with PC hardware, laptops, peripherals, and network troubleshooting • Familiarity with SCCM, SMS, Remote Desktop, Dameware, or similar tools • Strong problem-solving, analytical, communication, and customer service skills • Must be local to Richmond, VA, or within a 60-mile radius • 100% onsite from Day One • In-person interview required before an offer