Jobs → Engineering → Dynamics 365 CRM Developer

About the Role We are looking for a highly experienced Dynamics 365 CRM Developer to provide Level 3 technical support, resolve complex production issues, drive system enhancements, and manage enterprise Dynamics 365 Customer Engagement environments. This is a hands-on technical role for a senior developer who can take ownership of escalated issues, perform root cause analysis, deliver code fixes, and manage end-to-end solution deployments across multiple environments. Key Responsibilities • Provide Level 3 technical support for Dynamics 365 Customer Engagement • Resolve complex production issues and perform root cause analysis • Drive system enhancements and manage enterprise Dynamics 365 environments • Deliver code fixes and manage end-to-end solution deployments • Collaborate with stakeholders and cross-functional teams Requirements • 10+ years hands-on Dynamics 365 Customer Engagement (CE) development and support • Strong expertise in Dynamics 365 CE modules, configurations, and customizations • Experience with C#, JavaScript, Plugins, Custom Workflows & Web Resources • Proficiency in Power Platform – Power Apps, Power Automate & Power BI • Knowledge of Microsoft Dataverse, Custom APIs & external integrations • Experience with REST APIs, OData & SOAP integrations • Azure integrations – Service Bus, Logic Apps & Azure Functions • Dynamics 365 Solution Management – Managed & Unmanaged Solutions • Azure DevOps CI/CD pipelines and version control • Automated testing frameworks and unit testing • Data migration using KingswaySoft, Scribe, or Data Export Service • Production troubleshooting, performance tuning, and root cause analysis Preferred Skills • ITIL-based production support environment • React Native / Web Development exposure • GDPR, data security, and compliance requirements • Microsoft Dynamics 365 certifications • Strong stakeholder communication and cross-functional collaboration