Dynamics 365 Customer Service Solution Architect
Bharti ShivhareSENIORPosted 5d ago
Dynamics 365Customer ServiceContact CenterAzureOmnichannelVoice ChannelUnified RoutingCopilot ServiceCustomer Service WorkspaceAzure Integration ServicesDataverse Security ModelALMC#/.NETJavaScript/TypeScriptPlug-insCustom APIsPCFDataverse Web APIFetchXMLPower FxCIFAzure Functions
About the Role
We are seeking experienced professionals to join our team for Dynamics 365 Customer Service, Contact Center, and Azure integration projects.
Key Responsibilities
• Architect and implement Dynamics 365 Customer Service solutions
• Provide functional consulting for Dynamics 365 Customer Service and Contact Center
• Develop technical solutions for Dynamics 365 Customer Engagement and Dataverse
• Integrate Azure services with Dynamics 365
Requirements
• 10+ years of experience in enterprise CRM or customer engagement delivery for Solution Architect role
• 7+ years of CRM functional consulting for Functional Consultant roles
• 7+ years of software development for Technical Consultant/Developer role
• Experience with Dynamics 365, Dataverse, Omnichannel, and Azure integration services
• Strong technical skills in C#/.NET, JavaScript/TypeScript, and Power Platform
Benefits
(No benefits mentioned)