Jobs → Customer Support → Enterprise Architect

About the Role We are seeking an experienced Enterprise Architect to drive enterprise architecture, digital transformation, cloud modernization, and emerging technology initiatives. Key Responsibilities • Develop IT strategies, technology roadmaps, and enterprise architecture standards • Create business capability models and customer journey maps • Lead technology evaluations, proof-of-concept initiatives, and modernization strategies • Provide architectural guidance for Generative AI, AI/ML, conversational UI, virtual assistants, and RPA • Support cloud modernization and enterprise architecture governance • Evaluate and recommend solutions across AWS, Microsoft Azure, and Google Cloud Platform (GCP) • Collaborate with senior leadership, business stakeholders, and technical teams • Develop architecture models, technical documentation, and strategic presentations Requirements • 5–7 years of IT experience, including at least 2 years in Enterprise Architecture and 2 years in Solution Architecture • Experience leading AI implementations involving Generative AI, RPA, and virtual assistants • Experience with enterprise architecture governance for cloud modernization • Solution architecture experience with AWS, Azure, and/or GCP • Experience with RPA technologies such as UiPath • Strong strategic planning, communication, leadership, and stakeholder management skills