Jobs → Customer Support → Enterprise Microsoft Dynamics 365 & Power Platform Solutions Architect

About the Role We are seeking an Enterprise Microsoft Dynamics 365 & Power Platform Solutions Architect to design and implement end-to-end enterprise solutions across Dynamics 365 CE, Customer Insights Journeys, and the Microsoft Power Platform. Key Responsibilities • Architect end-to-end enterprise solutions across Dynamics 365 CE (Sales & Customer Service), Customer Insights Journeys (CIJ), and the Microsoft Power Platform • Design enterprise integration strategies connecting D365 and Customer Insights with legacy ERP systems, homegrown applications, data lakes, and middleware platforms • Guide technical teams on integration patterns using Azure Integration Services, Power Platform capabilities, APIs, and middleware solutions such as MuleSoft • Ensure data integrity, performance, scalability, and governance across interconnected enterprise systems • Lead architecture and governance initiatives across Power Apps, Power Automate, Power Pages, Power BI, and Center of Excellence (CoE) frameworks • Develop future-state roadmaps leveraging Azure OpenAI, Copilot Studio, AI Builder, and emerging Microsoft AI capabilities • Establish governance standards for AI usage, data security, compliance, and platform extensibility • Define and oversee enterprise ALM strategies for Dynamics 365 and Power Platform environments Requirements • Strong experience with Dynamics 365 CE (Sales & Customer Service) and Customer Insights Journeys • Expertise in designing enterprise integration strategies • Proficiency with Azure Integration Services, Power Platform capabilities, APIs, and middleware solutions • Knowledge of data integrity, performance, scalability, and governance • Experience with Power Apps, Power Automate, Power Pages, Power BI, and Center of Excellence frameworks • Familiarity with Azure OpenAI, Copilot Studio, AI Builder, and emerging Microsoft AI capabilities • PL-600: Microsoft Power Platform Solution Architect certification strongly preferred