Jobs → Customer Support → Executive Deskside Support Engineer

About the Role We are looking for experienced Executive Deskside Support Engineers to provide high-quality IT support to C-level executives, senior leadership, and VIP users for Cognizant – State of Iowa. Key Responsibilities • Provide dedicated Executive & VIP Deskside Support • Deliver premium White-Glove IT Support Services • Troubleshoot Windows 10/11 desktops, laptops, and Microsoft Surface devices • Support Microsoft 365 – Outlook, Teams, OneDrive, and SharePoint • Handle Microsoft Intune, SCCM, and endpoint management • Provide iPhone, iPad, Android, and MDM support • Troubleshoot VPN, Wi-Fi, LAN, MFA, and Entra ID issues • Support executive meetings, conference rooms, and AV technologies • Manage incidents and service requests using ServiceNow / ITSM tools Requirements • 5–8+ years of experience in IT support • Hands-on experience supporting C-level executives, senior management, and VIP users in enterprise environments • Strong knowledge of Windows 10/11, Microsoft 365, Intune, SCCM, and ITSM tools • Excellent communication and customer service skills