Jobs → Customer Support → Field Support Engineer

About the Role We are seeking a Field Support Engineer to provide onsite technical support, troubleshoot hardware and network issues, and maintain reliable IT operations for Deloitte. Key Responsibilities • Provide L2 support for desktops, laptops, printers, and network connectivity • Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, and VPN issues • Install, configure, and maintain IT hardware, operating systems, and peripherals • Diagnose hardware failures and coordinate repairs or replacements • Manage service tickets, incident escalation, and SLA compliance • Support software installations, patches, updates, and system maintenance • Document troubleshooting steps and maintain IT asset inventory Requirements • 2–5 years of experience in field support or IT technical support • Strong knowledge of Windows OS, desktop troubleshooting, and hardware support • Understanding of TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, and VPN • Experience with ticketing tools such as ServiceNow or Jira • Knowledge of Active Directory, Microsoft 365, and endpoint support • Strong troubleshooting, communication, and customer service skills • Ability to work onsite in Boise, Idaho, on a 9x5 schedule