Jobs → Customer Support → Firmware Upgrade Technician

About the Role We are looking for a Firmware Upgrade Technician to join our team in Jakarta, Indonesia. This role involves performing firmware upgrades on telecom radio units and maintaining daily tracking and status reports. Key Responsibilities • Perform firmware upgrades on telecom radio units • Verify equipment functionality after upgrades • Maintain daily tracking and status reports • Identify and report failed units • Follow technical procedures and coordinate with the remote engineering team Requirements • Technical Diploma in Electrical, Electronics, Computer Science, or Mechanical Engineering • Good computer skills (Windows & basic Linux) • Basic knowledge of Linux commands • Good English communication skills (written & spoken) • Strong documentation and reporting skills • Experience in telecom, networking, or hardware is an advantage • Must be legally eligible to work in Indonesia