Jobs → Engineering → Full Stack Developer

About the Role We are looking for a Full Stack Developer with experience in IVR and contact center technologies to join our team. This role involves developing, maintaining, and supporting backend services and automation for voice and chat contact center applications. Key Responsibilities • Develop, maintain, and support backend services and automation for voice and chat contact center applications • Work with IVR and conversational technologies to identify customer intent, manage conversational flows, and route requests to the appropriate services or support teams • Build and support integrations between frontend applications, backend services, and SaaS platforms • Support self-service capabilities that allow customers to complete requests through automated workflows and digital interactions • Analyze technical issues, troubleshoot service integrations, and identify opportunities to improve application functionality • Take ownership of assigned solutions, from analyzing requirements and investigating issues to implementing and supporting technical outcomes • Collaborate with cross-functional teams across application development, cloud engineering, security, and infrastructure • Support applications following a recent cloud migration and contribute to future modernization efforts • Identify opportunities to improve automation and enhance conversational customer experiences Requirements • Strong backend development experience, preferably with JavaScript and Node.js • Experience developing, integrating, or supporting backend services and REST APIs • Experience working with service integrations, application workflows, or automation • Ability to analyze technical problems, troubleshoot issues, and take ownership of solutions • Understanding of how frontend applications interact with backend services • Strong communication skills and the ability to collaborate effectively with technical and nontechnical stakeholders • Ability to work independently while contributing to a collaborative team environment