Jobs → Customer Support → Genesys Cloud CX Architect

About the Role We are seeking a Genesys Cloud CX Architect to design and implement complex contact center solutions. This role requires deep expertise in Genesys Cloud Architect and IVR systems. Key Responsibilities • Design and implement complex inbound/in-queue flows and routing logic in Genesys Cloud • Configure IVR, ACD, queue and skills-based call routing • Integrate Genesys Data Actions and REST APIs using JSON and OAuth • Develop and troubleshoot Architect expressions, variables, conditions and error handling • Migrate or simplify GCP-based IVR/routing solutions into Genesys Cloud Requirements • Strong hands-on experience with Genesys Cloud CX and Architect • Experience with IVR, ACD, queue and skills-based call routing • Understanding of Architect expressions, variables, conditions and error handling • Enterprise contact-center/IVR implementation experience • Experience with Genesys Data Actions and REST API integrations Benefits • Opportunity to work on complex enterprise contact center solutions • Chance to work with cutting-edge Genesys Cloud technologies