Jobs → Engineering → Genesys Engineer

About the Role We are looking for an experienced Genesys Engineer to design, implement, integrate, and support enterprise-level contact center solutions using Genesys Cloud CX. Key Responsibilities • Design and implement enterprise-level contact center solutions • Integrate various systems and technologies • Provide Tier 3 production support and complex troubleshooting • Configure telephony, SIP trunks, and call routing Requirements • 5+ years of hands-on Genesys technology experience • Strong expertise in Genesys Cloud CX and Genesys Architect • Experience with IVR, ACD, queues, and skills-based routing • Knowledge of REST APIs, OAuth, JSON, and Data Actions • 7+ years of contact center or telecommunications engineering experience