Jobs → Customer Support → Governance and Oversight Role

About the Role We are looking for a Governance and Oversight Role to join our team. This role focuses on managing supplier governance, IT service management, and vendor performance. Key Responsibilities • Design and implement governance frameworks for multi-provider operating models • Analyze and report on service performance metrics and contractual obligations • Develop dashboards and visualizations using Power BI and ServiceNow • Manage structured governance information using Smartsheet • Produce executive-quality analysis, presentations, and communications Requirements • 5+ years of experience in SIAM, supplier governance, IT service management governance, or related roles • Strong understanding of SIAM principles, multi-provider operating models, and governance • ITIL Foundation certification required; additional ITIL or SIAM certifications preferred • Experience working with IT contracts and SLAs, CSLs, KPIs • Strong ServiceNow knowledge, including ITSM modules • Power BI skills with experience analyzing data and developing dashboards • Smartsheet skills, including forms, reports, Dynamic View, and workflows • Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word