Jobs → Customer Support → IBM FileNet Development & Production Support Engineer

About the Role We are looking for an experienced FileNet Dev & Support Engineer with strong expertise in IBM FileNet development, administration, configuration, platform engineering, and production support. Key Responsibilities • Develop, configure, administer, and support IBM FileNet 5.x • Execute project deployments, FileNet upgrades, and production support activities • Perform content mass updates using FileNet APIs and manage content migration using FileNet Sweep • Handle vulnerability remediation, storage device integration, and platform configuration changes • Monitor application and infrastructure performance using Splunk, AppDynamics, Prometheus, and Grafana • Troubleshoot complex distributed environments and drive root cause analysis • Support cloud transformation, automation initiatives, and CI/CD pipeline implementation • Perform deployment validation, smoke testing, and production change management • Work with APIs, microservices, cloud storage, Ansible, Terraform, and infrastructure automation • Develop long-term solutions to improve system stability, security, availability, and operational efficiency Requirements • Strong experience with IBM FileNet 5.x development, administration, and support • Knowledge of Enterprise Content Management (ECM) principles and practices • 2+ years of API or microservices development experience • 3+ years of IT Service Management solutions experience • 3+ years of distributed server platform experience • 2+ years of application production support experience • Experience with cloud-native technologies, cloud engineering, Ansible, and Terraform • Understanding of application/server health probes, security concepts, and resilient architectures • Familiarity with JIRA, Confluence, ServiceNow, and monitoring/alerting tools • Strong communication, troubleshooting, leadership, and cross-functional collaboration skills