Jobs → Customer Support → Incident Management Agent

About the Role We are looking for an experienced Incident Management Agent to support enterprise applications in Supply Chain & Logistics operations. Key Responsibilities • Support enterprise applications in Supply Chain & Logistics operations • Manage incidents and provide application support • Troubleshoot issues and ensure timely resolution Requirements • 2+ years of experience in Incident Management, Application Support, or Production Support • Hands-on experience with ServiceNow or similar ticketing tools • Strong SQL/PL-SQL skills and knowledge of Oracle/SAP ERP • Experience in Supply Chain, Logistics, Order Management, or ERP environments • Knowledge of 24×7 support, SLA management, troubleshooting, UAT, and release support • Strong communication, problem-solving, and stakeholder management skills Preferred Skills • Pega • Salesforce • Oracle Inventory & Shipping • MuleSoft and API Integrations • EDI/B2B • Reverse Logistics