Jobs → Customer Support → Infrastructure Lead

About the Role We are looking for an Infrastructure Lead with expertise in Google Cloud Platform to lead and implement cloud architecture solutions. This role focuses on design, deployments, automation, and security in the GCP platform, with a strong emphasis on continuous improvement and complex service management. Key Responsibilities • Lead and implement cloud architecture solutions in the GCP platform • Focus on design, deployments, automation, and security • Provide high visibility for Director-level stakeholders • Lead collaboration within internal application stakeholders, senior management, and project leadership • Set clear priorities and alignment of operation and maintenance with client contractual obligations • Provide focus and accountability for end-to-end service context • Report on escalations to the client regarding issues and incidents • Ensure KPI reports on service delivery progress are delivered • Establish leadership with stakeholders to identify, develop, implement, and document new processes • Review and prepare project status reports, meeting minutes, and action lists • Proactively identify opportunities for service expansion and improvement • Cultivate industry partnerships and manage developer communities Requirements • Minimum 8 years of hands-on experience in large enterprise-scale projects on Google Cloud Platform • Hold one or more Professional Level Google Cloud certifications: Cloud Architect, Cloud DevOps Engineer, Cloud Developer, Generative AI Leader, Machine Learning Engineer • Minimum 5 years of experience with Google Kubernetes Engine, Google Cloud KCC, Cloud Build, and other CI/CD related technologies • Proficiency in Python scripting and Shell Scripting • Strong exposure to AI Technologies, Agentic workflows, AI solutioning, and LLM optimization • Scrum Master or PMP certification is an advantage • A good Degree education in IT competency • At least 8 years of experience in managing large-scale enterprise projects ($5m) locally, preferably with an SI company • Knowledge of analytics capturing tools such as Adobe/Google Analytics • Exposure to other public cloud environments such as AWS and Azure • Strong problem-solving skills with the ability to engage all stakeholders up to Director Level • Strong leadership with excellent interpersonal and communication skills