Jobs → Customer Support → IT Desktop Support Technician

About the Role Our client is seeking a skilled and customer-focused IT Desktop Support Technician to provide technical support, troubleshoot hardware and software issues, and assist with workstation and laptop refresh activities. The ideal candidate will have strong Windows desktop support experience, hands-on hardware troubleshooting skills, and excellent customer service abilities. Key Responsibilities • Provide desktop and end-user technical support in a Windows environment. • Troubleshoot hardware, software, peripheral, and network-related issues. • Support laptop refresh activities, including workstation setup and configuration. • Install, configure, and troubleshoot software applications and hardware. • Use tools such as SCCM, Remote Desktop, and Dameware to connect to and support workstations. • Support Microsoft Windows 11 or higher, MS Office, Outlook, and Microsoft 365. • Troubleshoot drivers, BIOS, and computer system configuration issues. • Deliver timely technical assistance while maintaining excellent customer service. • Collaborate with IT teams and learn new technologies as needed. Requirements • Knowledge of Windows 11 or higher and Microsoft 365. • Strong desktop support and hardware troubleshooting experience. • Experience with SCCM/SMS and remote support tools. • Knowledge of PC hardware, peripherals, networks, drivers, and BIOS. • Experience with software installation, configuration, and troubleshooting. • Excellent communication, analytical, and problem-solving skills.