Jobs → Customer Support → IT Manager

About the Role We are seeking an IT Manager to join our team. This role involves managing IT support, help desk, and systems administration functions. Key Responsibilities • Lead and mentor junior technicians • Manage IT infrastructure including Windows systems, Active Directory, and Office 365 • Ensure network security and optimize system performance Requirements • 3+ years of experience in IT Support, Help Desk, or Systems Administration • Experience with Windows Operating Systems, Active Directory, Office 365, and Exchange • Strong understanding of networking concepts including VLANs and managed switches • Experience with VMware virtualization, DNS, DHCP, and endpoint security • Excellent leadership, communication, and interpersonal skills • Ability to explain technical concepts to both technical and non-technical users • Strong problem-solving and organizational abilities • Ability to work independently while leading a collaborative support environment